Add Status to lead manualy

[wakonda]

Hello,

from the agent mask:
in manual dial mode we want to have the possibitly to add a Status to a previewed Lead WITHOUT actually calling the lead (even not by pressing call and hangup instantly because the call is initiated anyhow!).

Is there a option to SKIP and ADD STATUS or so?

best regards
ALex

[mav2287]

I know you could do this with a script or the API not if you could natively. I know we have some scripts that hit the DB and do it that way.