Autodial problem

[VioletLife]

Hello,

I am facing the following issue:

Campaign set on Manual calling works fine, and calls are being placed with "dial next number"

When setting the campaign to Adapt_Average, calls are being placed but there are no answers passed to agents. It is as if nobody answers the calls.

I have no more ideas where to look for solutions i will paste here from the CLI:

-- Executing [140213466285@default:1] AGI("Local/140213466285@default-263e,2", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing [140213466285@default:2] Dial("Local/140213466285@default-263e,2", "SIP/40213466285@91.194.93.235||tToR") in new stack
-- Called 40213466285@91.194.93.235
-- SIP/91.194.93.232-00000063 is ringing
-- SIP/91.194.93.232-00000063 is making progress passing it to Local/140213466285@default-263e,2
-- SIP/91.194.93.232-00000062 answered Local/140213466281@default-6f64,2
> Channel Local/140213466281@default-6f64,1 was answered.


Also this is what looks like a few lines when manual calling and actually working:

[Oct 13 14:20:25] -- Executing [8600058@default:1] MeetMe("Local/8600058@default-d9d0,2", "8600058|F") in new stack
[Oct 13 14:20:25] > Channel Local/8600058@default-d9d0,1 was answered.
[Oct 13 14:20:25] -- Executing [140213480186@default:1] AGI("Local/8600058@default-d9d0,1", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 13 14:20:25] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 13 14:20:25] -- Executing [140213480186@default:2] Dial("Local/8600058@default-d9d0,1", "SIP/40213480186@91.194.93.235||tToR") in new stack
[Oct 13 14:20:25] == Parsing '/etc/asterisk/manager.conf': [Oct 13 14:20:25] Found
[Oct 13 14:20:25] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 13 14:20:25] -- Executing [8600060@default:1] MeetMe("Local/8600060@default-1738,2", "8600060|F") in new stack
[Oct 13 14:20:25] > Channel Local/8600060@default-1738,1 was answered.
[Oct 13 14:20:25] -- Executing [9140244540518@default:1] AGI("Local/8600060@default-1738,1", "agi://127.0.0.1:4577/call_log") in new stack
[Oct 13 14:20:25] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Oct 13 14:20:25] -- Executing [9140244540518@default:2] Dial("Local/8600060@default-1738,1", "SIP/40244540518@91.194.93.235||tToR") in new stack
[Oct 13 14:20:25] -- Called 40213480186@91.194.93.235
[Oct 13 14:20:25] -- Called 40244540518@91.194.93.235
[Oct 13 14:20:25] == Parsing '/etc/asterisk/manager.conf': [Oct 13 14:20:25] Found
[Oct 13 14:20:25] == Manager 'sendcron' logged on from 127.0.0.1







VERSION: 2.4-309a
BUILD: 110430-1642
© 2011 ViciDial Group

Thanks a lot!

[VioletLife]

I believe somehow the server doesn't recognize the human answers in the autodial mode as it seems that despite people answer the calls, agents don't get the calls in their conferences.

All we see is ringing numbers and all agents are in Ready mode and no calls come in.

when setting to manual dialing all worksfine...

[VioletLife]

Solved, firewall issue !

[paolo]

Hi,

I was just wondering how the firewall could have caused this? Is it the way you are passing through data? The ports you are using? Was the FW set to pass the data through TCP? Just wanted to find out how you resolved it. Thank you in advance if you do response.

I'm a newbie learning the system.

Regards,

Paolo

[geoff3dmg]

I have a similar story that might be relevant. I know on the Draytek DSL router I had here (we have a fibre optic leased line now) it used to screw up and drop calls unless you unticked a 'DDoS protection' check box buried in the security settings. Basically if you had more than 5 concurrent calls the 'DDoS protection' maxed the RAM on the router and it wouldn't do any new NATed connections. So ironically you could DDoS it with the 'DDoS protection' feature. This issue never came up in testing as we only had a couple of agents manual dialling. Once we used on autodial the router broke. Took me ages to figure it out!

[paolo]

Thank geoff3dmg