Feasibility of Feedback Menu Just Before Call Hangup

[rupen]

Hi ,

Configuration :
Vicidial VERSION: 2.7-401a BUILD: 130508-2256 (Scratch Install) | Asterisk : 1.8.21.0 | One Servers | DAHDI: 2.9.0.1 | libpri : 1.4.14 | Allo E1 PRI CARD with 4 slots |No Extra Software After Installation | Intel(R) Xeon(R) CPU E3-1220 V2 @ 3.10GHz 8 MB Cache| 4 GB RAM | CentOS release 6.5 (Final) | Linux version 2.6.32-431.20.3.el6.i686 #1 SMP Thu Jun 19 19:51:30 UTC 2014 i686 i686 i386 GNU/Linux

Inbound and Manual Outbound Call Center .

Requirement :

Agent will transfer each customer call to Feedback Menu just before the call is closed , there the customer can provide their feedback in terms of DTMF and then call is closed.

Also require the value to be stored in database so that one can identify which customer press which dtmf.

Does this feasible ?

Please suggest

[geoff3dmg]

So transfer to a call menu? That's not hard.

[rupen]

yes, That's working.
Thanks geoff for suggestion.

[dspaan]

May i ask you've set it up? Do you manually transfer each customer to the call menu or automatically on hangup?

[rupen]

Hi,

i enabled quick transfer button on agent screen.
create "feedback" in-group and set as default in-group in campaign.
in "feedback" in-group set No Agents No Queueing : Y and No Agent No Queue Action : CALLMENU
and provide feedback call menu to it's destination.

Agent will click on quick transfer button just before the call is closed and customer will transfer to feedback call menu.

is it possible to transfer each customer to the call menu automatically on hangup?

[dspaan]

Ah i like that trick. We did something similar. To enforce it for every call we just replaced the gif images for the hangup button and quick transfer. We switched them around.

[rupen]

Hi dspaan,

To enforce it for every call we just replaced the gif images for the hangup button and quick transfer. We switched them around.

I didn't get this, can you please explain ?

[dspaan]

So we downloaded the gif buttons for quick transfer and hangup and then we made the quick transfer button into a hangup button. And the actual hangup button we changed into a Hangup Voicemail button. Edited with Gimp.

[rupen]

Thank you dspaan for quick reply.