Hi
Our broadband service goes down for short periods and quite often causes a failure in the dialer.
Afterwards, if a test manual dial is done, there is a pop and 'whoosh' heard as soon as dial is pressed. The agent's status shows "Calling {number} waiting ..." and the call eventually gives a dial time out error on the agents screen.
The only way to resolve the issue is to reboot the server.
Is there a better way to recover from this? (apart from new broadband provider
)thx