Is it posible to disable the status DEAD CALL when the customer hangs up first put a available agent automatically.
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Vicibox 5.0.3 from .iso | Vicidial VERSION: 2.8-409a BUILD: 130809-1410 | Asterisk 1.8.28.2-vici | Multi Server | No Digium/Sangoma Hardware | No Extra Software After Installation | HP Server 360 G8
Disable DEAD CALL
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Disable DEAD CALL
by aleyva » Sun Nov 09, 2014 10:02 pm
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Re: Disable DEAD CALL
by mflorell » Mon Nov 10, 2014 6:04 am
You can set a maximum time on that in the campaign settings, but then the agent will go to paused. If the agent were to automatically go to ready again then if the agent steps away and forgets to pause their session could go through dozens of calls all by itself, which is why that is not a feature in Vicidial.
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Re: Disable DEAD CALL
by aleyva » Thu Nov 20, 2014 1:05 pm
These options are available in a larger version to VERSION: 2.8-409a BUILD: 130809-1410 ??
What AGI file that makes the status change to PAUSE ???
What AGI file that makes the status change to PAUSE ???
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