dial time out appears

[ladygaga]

hi matt,

i am doing manual dial. i am in the middle of a call when the 'dial time out. contact your system administration' box appears then after 2-3 seconds, my current call would then be cut off. i ended up losing potential sales call.

what might be causing this problem? thanks.

[mflorell]

Asterisk CLI output of example call?

Is this reproducable on demand?

[gmcust3]

I also posted the same issue few days back and its bit erratic.. Like Out of 100, 70 goes like this !!!

[manny]

Same for me, I'm doing manual dial, I get the call completed, but the buttons for Transfer or Park call aren't being enabled, after some secods the popup message of "Dial Timed out Contact your system administrator" however the call still goes on, I just can hangup the call due to that's the only enabled button I have,

my CLI

[Mar 18 10:04:35] -- Executing [8600051@avanzado:1] MeetMe("Local/8600051@avanzado-a361,2", "8600051|F") in new stack
[Mar 18 10:04:35] > Channel Local/8600051@avanzado-a361,1 was answered.
[Mar 18 10:04:35] -- Executing [90443314175893@avanzado:1] Set("Local/8600051@avanzado-a361,1", "LANGUAGE()=es") in new stack
[Mar 18 10:04:35] -- Executing [90443314175893@avanzado:2] Set("Local/8600051@avanzado-a361,1", "CALLERID(all)=TRACSA SA de CV <36788000>") in new stack
[Mar 18 10:04:35] -- Executing [90443314175893@avanzado:3] Dial("Local/8600051@avanzado-a361,1", "Sip/0443314175893@tracsa|90|tToRr") in new stack
[Mar 18 10:04:35] -- Called 0443314175893@tracsa
[Mar 18 10:04:35] -- SIP/tracsa-0000037e answered Local/8600051@avanzado-a361,1

Using GoAutodial

Thanks

[williamconley]

CALLERID(all)=TRACSA SA de CV <36788000>"

you CANNOT do this. you can set the callerid(num) only (which should be done from the campaign settings).

also: ALWAYS post your vicidial version with build.

have you read the vicidial manager's manual? (free on eflo.net, required reading to post on the forum!)

[manny]

Ok, removing de CallerID did the trick

also: ALWAYS post your vicidial version with build.

yeah, I forgot that, sorry, I'm Using GoAutodial Vicidial version 2.2.1-237, Build 100510-2015

have you read the vicidial manager's manual? (free on eflo.net, required reading to post on the forum!)

I did, actually I have the HiRes version, maybe I just didn't pay enough attention on that part.


Thanks a lot.

Care

[williamconley]

commit that whole thing to memory. read it until you do. save yourself a lot of aggravation.

also read: /usr/src/astguiclient/[version]/docs

LOTS of cool stuff in there

also look at: /usr/share/astguiclient

there are lots of scripts in there with special purposes. each can be executed with "perl xxxx --help" to get a list of options. they can also be "read" with nano (nano xxxx) to see notes on usage of a more in-depth nature.

[boybawang]

hi matt,

i am doing manual dial. i am in the middle of a call when the 'dial time out. contact your system administration' box appears then after 2-3 seconds, my current call would then be cut off. i ended up losing potential sales call.

what might be causing this problem? thanks.

it might be that your dialplan setting for timeout is higher than the dial timeout that is set in your campaign

[necival]

I'm having the same problem with manual dial calls, but its 100% of manual dial calls. The agent never gets the "LIVE CALL" notification in the top right, nor any of the "TRANSFER/CONFERENCE" options. After 30 seconds (the manual dial timeout setting) they get the "Dial Timeout, Contact system administrator" error --- This all happens while in a live call.

Vicibox
VERSION: 2.8-408a
BUILD: 130711-2208

CLI of a live manual dial call that experienced this issue:

Code: Select all

[Nov 10 17:59:29]     -- Created MeetMe conference 1022 for conference '8600052'
[Nov 10 17:59:29]     -- <SIP/5555-00000042> Playing 'conf-onlyperson' (language 'en')
[Nov 10 17:59:31]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 10 17:59:42]   == Parsing '/etc/asterisk/manager.conf': [Nov 10 17:59:42] Found
[Nov 10 17:59:42]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 10 17:59:42]     -- Executing [8600052@default:1] MeetMe("Local/8600052@default-987a,2", "8600052|F") in new stack
[Nov 10 17:59:42]     -- Executing [1305-------@default:1] AGI("Local/8600052@default-987a,1", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 10 17:59:42]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 10 17:59:42]     -- Executing [1305-------@default:2] Dial("Local/8600052@default-987a,1", "SIP/CARRIER/1305-------||tTo") in new stack
[Nov 10 17:59:42]     -- Called CARRIER/1305-------
[Nov 10 17:59:44]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 10 17:59:46]     -- SIP/CARRIER-00000043 is making progress passing it to Local/8600052@default-987a,1
[Nov 10 17:59:52]     -- SIP/CARRIER-00000043 answered Local/8600052@default-987a,1


Thanks!

[covarrubiasgg]

1.- Please open your own thread, this one is really really old.

2.- Direct Dials from the soft-phone are working ??