Call Park

[palani.sivagurunathan]

Hi Team,

I install Vicidial : VERSION: 2.8-403a working fine for inbound process , problem in parking the call.

when i tried to park the call by click the "PARK CALL" button, the button changed into "GRAB PARKED CALL"and park call time start but call is hangup

my dialplan is extensons.conf file configuration for park

exten => 8301,1,Answer()
exten => 8301,2,AGI(park_CID.agi)
exten => 8301,3,Playback(park)
exten => 8301,4,Hangup()
exten => 8303,1,Answer()
exten => 8303,2,AGI(park_CID.agi)
exten => 8303,3,Playback(conf)
exten => 8303,4,Hangup()

; park channel for client GUI conferencing, hangup after 30 minutes
; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8302,1,Answer()
exten => 8302,n,Playback(conf)
exten => 8302,n,Hangup()

exten => 8304,1,Answer()
exten => 8304,n,Playback(ding)
exten => 8304,n,Hangup()


park.gsm and conf.gsm file available in /var/lib/asterisk/sounds/ location .

when i dial 8031 from my eyebeam i able to listen the park music. But i can't able to park using vicidial screen .


Any one please help me


Thank you
PAlani

[palani.sivagurunathan]

Team,

Any one please help me .


Thanks,
PAlani

[DomeDan]

Dont know much about this, but check the asterisk log and apache log when you're testing

[palani.sivagurunathan]

Hi,

Yes i have tested ,there is no error . The call parking properly working for Outbound call .Only the problem is inbound .

Thanks,
PAlani

[Dinesh Duraisamy]

post the astersik version and OS

[palani.sivagurunathan]

Hi,

Installation details

Ubuntu-12.04 LTS
asterisk-1.4.39.1
asterisk-addons-1.4.12
libpri-1.4.12
dahdi-linux-complete-2.6.0+2.6.0
asterisk-perl-0.08
Vicidial : VERSION: 2.8-403a

Thanks,
PAlani

[palani.sivagurunathan]

Hi ,

Any one can help me .


Thanks,
PAlani

[DomeDan]

a scratch install, then you are pretty much on your own.
try to install vicibox on a separate computer, import backups and check if the problem persist

[palani.sivagurunathan]

Hi,

my server is located in US , I am handling through remote support only . How can i solve this issue on same version.

Please Advice,


Thanks,
PAlani