Hello.
If the agent parks the call and the customer hangs during standby, the agent's GUI displays the customer hang up.
But in the reports, appears it was the agent who hung.
VERSION: 2.10-442a
BUILD: 140612-2153
Version: 2.8b0.5
SVN Version: 2128
DB Schema Version: 1378
DB Schema Update Date: 2014-05-27 12:25:12
On old versions it is wrong too.