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Long wait time for the Agents

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Long wait time for the Agents

Postby ruben23 » Wed Nov 26, 2014 6:01 pm

HI guys during my call operation i get to see my real time campaign that all my agents are turning into Blue and not receiving any calls at all, but in few minutes calls are coming in back again fast. The only logs i capture during this moment of time is

Code: Select all
[Nov 26 17:19:01] NOTICE[20347]: chan_local.c:969 local_call: No such extension/context 8112198362867@default while calling Local channel
[Nov 26 17:19:01] NOTICE[20347]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8112198362867@default
[Nov 26 17:19:01]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:01] NOTICE[20352]: chan_local.c:969 local_call: No such extension/context 8112198362980@default while calling Local channel
[Nov 26 17:19:01] NOTICE[20352]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8112198362980@default
[Nov 26 17:19:01]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:01] NOTICE[20353]: chan_local.c:969 local_call: No such extension/context 8112198364009@default while calling Local channel
[Nov 26 17:19:01] NOTICE[20353]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8112198364009@default
[Nov 26 17:19:02]     -- SIP/APN-00001fb3 is making progress passing it to Local/8600061@default-00002a30;1
[Nov 26 17:19:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:02]     -- SIP/APN-00001fb2 is making progress passing it to Local/8600053@default-00002a2e;1
[Nov 26 17:19:03]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:04]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:04] NOTICE[20364]: chan_local.c:969 local_call: No such extension/context 8112198365050@default while calling Local channel
[Nov 26 17:19:04] NOTICE[20364]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8112198365050@default
[Nov 26 17:19:04]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:04] NOTICE[20365]: chan_local.c:969 local_call: No such extension/context 8112198365507@default while calling Local channel
[Nov 26 17:19:04] NOTICE[20365]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8112198365507@default
[Nov 26 17:19:04]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:04] NOTICE[20370]: chan_local.c:969 local_call: No such extension/
[Nov 26 17:19:04] NOTICE[20370]: channel.c:5486 __ast_request_and_dial: Unable t
[Nov 26 17:19:04]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:04] NOTICE[20371]: chan_local.c:969 local_call: No such extension/
[Nov 26 17:19:04] NOTICE[20371]: channel.c:5486 __ast_request_and_dial: Unable t
[Nov 26 17:19:05]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:05]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:05]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:05]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:06]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:06]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:07]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:07] NOTICE[20395]: chan_local.c:969 local_call: No such extension/
[Nov 26 17:19:07] NOTICE[20395]: channel.c:5486 __ast_request_and_dial: Unable t
[Nov 26 17:19:07]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:07] NOTICE[20400]: chan_local.c:969 local_call: No such extension/
[Nov 26 17:19:07] NOTICE[20400]: channel.c:5486 __ast_request_and_dial: Unable t
[Nov 26 17:19:08]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:08]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:19:09]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:19:09] NOTICE[20435]: chan_local.c:969 local_call: No such extension/
[Nov 26 17:19:09] NOTICE[20435]: channel.c:5486 __ast_request_and_dial: Unable t
[Nov 26 17:19:10]   == Manager 'sendcron' logged off from 127.0.0.1







[Nov 26 17:55:42] NOTICE[4342]: chan_local.c:969 local_call: No such extension/context 8114066568888@default while calling Local channel
[Nov 26 17:55:42] NOTICE[4342]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114066568888@default
[Nov 26 17:55:42]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:55:42] NOTICE[4351]: chan_local.c:969 local_call: No such extension/context 8114066569090@default while calling Local channel
[Nov 26 17:55:42] NOTICE[4351]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114066569090@default
[Nov 26 17:55:42]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:55:42] NOTICE[4352]: chan_local.c:969 local_call: No such extension/context 8114066569898@default while calling Local channel
[Nov 26 17:55:42] NOTICE[4352]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114066569898@default
[Nov 26 17:55:42]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:55:42] NOTICE[4353]: chan_local.c:969 local_call: No such extension/context 8114067021290@default while calling Local channel
[Nov 26 17:55:42] NOTICE[4353]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114067021290@default
[Nov 26 17:55:42]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:55:42] NOTICE[4356]: chan_local.c:969 local_call: No such extension/context 8114067021646@default while calling Local channel
[Nov 26 17:55:42] NOTICE[4356]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114067021646@default
[Nov 26 17:55:43]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:55:43]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:55:43]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:55:43]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:55:43]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:55:55]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:55:55] NOTICE[4387]: chan_local.c:969 local_call: No such extension/context 8114068392884@default while calling Local channel
[Nov 26 17:55:55] NOTICE[4387]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114068392884@default
[Nov 26 17:55:56]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:56:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:56:02]   == Manager 'sendcron' logged off from 127.0.0.1
[Nov 26 17:56:02]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:56:03]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:56:03] NOTICE[4435]: chan_local.c:969 local_call: No such extension/context 8114068399073@default while calling Local channel
[Nov 26 17:56:03] NOTICE[4435]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114068399073@default
[Nov 26 17:56:03]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:56:03] NOTICE[4436]: chan_local.c:969 local_call: No such extension/context 8114068399200@default while calling Local channel
[Nov 26 17:56:03] NOTICE[4436]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114068399200@default
[Nov 26 17:56:03]   == Manager 'sendcron' logged on from 127.0.0.1
[Nov 26 17:56:03] NOTICE[4437]: chan_local.c:969 local_call: No such extension/context 8114068399995@default while calling Local channel
[Nov 26 17:56:03] NOTICE[4437]: channel.c:5486 __ast_request_and_dial: Unable to call channel Local/8114068399995@default
[Nov 26 17:56:03]        > Refreshing DNS lookups.




Any idea guys why this logs is happening so far all my leads being uploaded are being check thoroughly with 11 digit only and no other characters. Please any idea been having this issue daily.Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines
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Re: Long wait time for the Agents

Postby boiken » Fri Nov 28, 2014 5:45 am

If you dial the Number in a manual Dial Campaing,can them be dialed ?
At the RealTime what do you see ,when you have Wait ?? Are calls Ringing?
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Re: Long wait time for the Agents

Postby ruben23 » Fri Nov 28, 2014 8:36 pm

This is just weird, coz we are dialing ok then suddenly i get logs like this and then agents begun to turn blue which like 5 minutes or more no calls coming in..on my end i do make sure i uploaded the Phone numbers correctly..any idea on this have you experienced on this setup..Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines
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Re: Long wait time for the Agents

Postby boiken » Sat Nov 29, 2014 12:26 am

Does your server shutdown incorrectly (power outage)?
What you dial method ? And your auto dial level ?
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Re: Long wait time for the Agents

Postby davesdatasystems » Sat Nov 29, 2014 1:01 pm

We i ran into this issue a while ago, i did a database fix, and it seemed to resolve it. Just look up myspl database repair on how to do it. I have a feeling that will resolve your issue.
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Re: Long wait time for the Agents

Postby boiken » Sat Nov 29, 2014 1:26 pm

Yes this was a DB issue.:)
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