Best Linux Distro for Call Center Agents ?

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Best Linux Distro for Call Center Agents ?

Postby boiken » Sat Dec 13, 2014 5:49 am

Hello i have a call center with 20 Seats.
the agent PC parameters are as this :
Core 2 Duo E7300
2 GB Ram DDR3
80 GB HDD

ive use windows vista and they were ok.I had to change them because of the windows licenses.ive installed Xubuntu 12.04 32 bit.I seems ok at performance.But i have problems with the usage of Xlite through Wine.it have a constant interference.ive adjusted the ALSA Plugin for Xlite Record and raise te microphone so that is no more intereference.But there is another problem.When the client is talking from the other side ,and the agent tries to talk at the same time the client hear the Agent.So the conversation have to be somenthing like walkie talkie.one talk at a time.(i didnt have this problem with Windows)

So i thinks it might be a distro problem.Which would be a good linux distro ??

Thanks
CONTACT US
Vicidial Support
https://www.fiverr.com/share/rxDY0x
boiken
 
Posts: 134
Joined: Fri Sep 12, 2014 11:56 am
Location: World

Re: Best Linux Distro for Call Center Agents ?

Postby okli » Mon Dec 15, 2014 10:04 am

There are plenty of free and stable native SIP/IAX clients for Linux, I doubt using X-Lite under Wine is optimal solution.
If I were you, I'd first try that, SFLphone for example, or Zoiper for Linux.
okli
 
Posts: 671
Joined: Mon Oct 01, 2007 5:09 pm


Return to General Discussion

Who is online

Users browsing this forum: Google [Bot] and 132 guests