Can we customize the fields in the ViciDial Client web app? We just need add a simple calculation in one of the fields and change the name of 5 fields. What's the best way to do that? The calculation would be (x+y)/z. Fields X, Y, and Z will be filled by the agent.
Also, what's the best way to transfer a call to the closer? Can the closer and the agent view the same record simultaneously?
Thanks
Fields
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by mflorell » Tue May 22, 2007 10:37 am
Yes, you can change the HTML label for the fields, but do not change the input field name.
As for fronter/closer seeing the customer info at the same time, it is possible with consultative transfers, but the one who hangs-up the record last is the one who will give the customer record their final disposition.
As for fronter/closer seeing the customer info at the same time, it is possible with consultative transfers, but the one who hangs-up the record last is the one who will give the customer record their final disposition.
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by ramindia » Tue May 22, 2007 11:35 pm
Hi
its possible
check the extra fields
and make small java script or other code to caluculate that.
ram
its possible
check the extra fields
and make small java script or other code to caluculate that.
ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
so its very usefull for others who join later as a NEWBIE.
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by mflorell » Wed May 23, 2007 10:19 am
Go to the admin.php screen, Campaign Detail Modification page and click on the question mark next to the Transfer-Conf Number 1: field:
fer-Conf DTMF - These four fields allow for you to have two sets of Transfer Conference and DTMF presets. When the call or campaign is loaded, the vicidial.php script will show two buttons on the transfer-conference frame and auto-populate the number-to-dial and the send-dtmf fields when pressed. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dial string will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field.
You also need to make sure that the 90009 exten is in your extensions.conf file.
fer-Conf DTMF - These four fields allow for you to have two sets of Transfer Conference and DTMF presets. When the call or campaign is loaded, the vicidial.php script will show two buttons on the transfer-conference frame and auto-populate the number-to-dial and the send-dtmf fields when pressed. If you want to allow Consultative Transfers, a fronter to a closer, you can place CXFER as one of the number-to-dial presets and the proper dial string will be sent to do a Local Consultative Transfer, then the agent can just LEAVE-3WAY-CALL and move on to their next call. If you want to allow Blind transfers of customers to a VICIDIAL AGI script for logging or an IVR, then place AXFER in the number-to-dial field. You can also specify an custom extension after the AXFER or CXFER, for instance if you want to do Internal Consultative transfers instead of Local you would put CXFER90009 in the number-to-dial field.
You also need to make sure that the 90009 exten is in your extensions.conf file.
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