CALLBK clicking does not show calendar

[john_usc]

I am not sure why but my agents are allowed to set the call backs but when they dispose off a call as a CALLBK, I do not get the calendar. What am I missing here.
Here is my system setting

VERSION: 2.9-441a
BUILD: 140612-1628


thanks

[john_usc]

I even changed the level of users to 7 from 1 but I am still not getting calendar when I dispose off a call.

[mflorell]

Are your users set to use scheduled callbacks? Is your campaign set to use scheduled callbacks?

[john_usc]

Hi mflorell. Yes my agents are set to use schedualed callbacks and my campaign is also set to use scheduled call backs. I am dumb founded as to what could be hapenning...any help will be greatly appreciated

[mflorell]

Is the CALLBK status set with the Scheduled Callback flag in System Statuses?

[john_usc]

thats it! Thank you sir!