can an agent be logged on to multiple campaigns

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

can an agent be logged on to multiple campaigns

Postby john_usc » Tue Jan 06, 2015 2:53 pm

Is there a possibility for an agent to be on different campaigns at the same time and receive calls from both campaigns?
I am running two campaigns and they both have different scripts. If I have not had the scripts I could just combine them to same campaign. But since the scripts need to pop based on the campaign I believe I am looking for a way for agents to be on multiple campaigns at the same time so different scripts (belonging to the campaign) can pop in front of agent.
I am using
VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group

Thanks
john_usc
 
Posts: 167
Joined: Sat Nov 08, 2008 9:59 pm

Re: can an agent be logged on to multiple campaigns

Postby john_usc » Thu Jan 08, 2015 1:54 pm

anyone with a suggestion?
thanks
john_usc
 
Posts: 167
Joined: Sat Nov 08, 2008 9:59 pm

Re: can an agent be logged on to multiple campaigns

Postby mflorell » Thu Jan 08, 2015 2:47 pm

No, an agent can't be in two different campaigns at the same time. But did you know you can use list-overrides to pop up different scripts per list within the same campaign?
mflorell
Site Admin
 
Posts: 18384
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: can an agent be logged on to multiple campaigns

Postby john_usc » Fri Jan 09, 2015 2:42 pm

Hi thanks for the response. No I did not know that. I will look into it. I have the new managers manual. I will try to find that info in it.
Thanks for heads up!
john_usc
 
Posts: 167
Joined: Sat Nov 08, 2008 9:59 pm


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 94 guests