pop up information in inbound

[callcentersolutions]

Hi,
i have setup inbound campaign. It is working perfectly but the issues i got is i didnot get the customer information in the pop up. i can see the caller id but couldnot get the customer information. i have uploaded some data in list which match the caller id of incoming calls but still couldnot get the customer information matched of caller id. I think this is default behavior of vicidial and i am missing somewhere.

Thanks

my version is
VERSION: 2.2.1-237
BUILD: 100510-2015

Thanks

[indreias]

Could you explain how did you route the calls to the inbound campaign?

Our method is to set up a DID, use 'IN_GROUP' DID route, set the desired In-Group ID and use the right In-Group List ID.

From the Help section:
===
In-Group List ID - If IN_GROUP is selected as the DID Route, then this is the List ID that leads may be searched through and that leads will be inserted into if necessary.
===

HTH,
Ioan

[striker]

what you have selected for "In-Group Call Handle Method" in DID modify screen
click the help button to know more details of the "In-Group Call Handle Method"

[williamconley]

what you have selected for "In-Group Call Handle Method" in DID modify screen
click the help button to know more details of the "In-Group Call Handle Method"

Perfect. you have good answers for a 400 post guy.

[Zia]

Hi,

Here we can go to the DID and serch for "In-Group Call Handle Method" default you will find CID there, just change it to CIDLOOKUP and submit.
your problem is solved....

[udy786]

Thanks everyone. Same problem was on a server. Just replaced CID with CIDLOOKUP and its working. Now showing customer's information on Inbound calls.

[ghernandez]

Hi,

Here we can go to the DID and serch for "In-Group Call Handle Method" default you will find CID there, just change it to CIDLOOKUP and submit.
your problem is solved....

Hey buddy that worked for me.

Thanks.

[diegoalexander91]

I recommend using CIDLOOKUPRC if you have user groups configured. This will look for lead information only in the lists associated with the campaign, and NOT in the entire system. So that in the future they don't have permission problems.
You can find the differences by looking for "vicidial_inbound_dids-call_handle_method".