Hi,
When the agent transfer a call to a remote agent,and the remote agent are busy or reject the call,then,the default action of govicidial is hangup,it is not what i want.Somebody told me that the solution is to build a queue for remote agent,but how to build a queue?Is anyone can help me?Thanks!
How to build a remote agent queue?
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How to build a remote agent queue?
by alley » Tue Feb 03, 2015 8:48 pm
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