Manual Calls - Pause Time

[Fresh Student]

Hi,

I've got agents saying that there long pause time is due to being on manual calls. If this is true where can I see the time they are on Manual calls?

Thanks

[knightmare28]

just to ask sir. is this referring to an outbound call for a manual dial ?

[mflorell]

We fixed some issues related to this in the last month. I would recommend upgrading to the latest svn/trunk.

[Fresh Student]

Yes, Agent does an outbound manual dial.
I know Agent has to pause before they can make the outbound call but I think once they are in the call their VICI session is no longer in pause so it shouldn't really effect their pause time.

We are hosted by VICI do we request the new svn/trunk version?

Thank You.

[mflorell]

If you are on Vicihost, just put in a ticket and we can upgrade you tonight, just let us know when you are done for the day.

[Fresh Student]

Thanks! We upgraded... By the way I like the Agent status button showing "you are paused"

[mflorell]

I'm glad everything is working well for you, and thanks for the compliment on the new agent status buttons, a lot of effort went into that change for something so small