Zoiper not connecting after logout and back into vici

[Fresh Student]

Hi,

This just started to be a problem in the last week or so.

Agent logs out of Vici and later when they log back in Vici doesn't ring the phone.
I test the zoiper client that it rings in the zoiper audio wizard, it does.
Only way to get the phone to ring in Vici is to log back out of Vici and close the browser exit the Zoiper client restart Zoiper and then log back into Vici everything now connects correctly.

Zoiper client: 3.6.25251 32bit Library revision: 25476

Any ideas of how to resolve this issue would be greatly appreciated

[Fresh Student]

This is with Zoiper Classic.

This happens in both Firefox and Chrome. I've check to see if any add-ons but only default no extras.

I removed the account in the Zoiper phone and re-added the account but still have the issue.

Any ideas would be greatly appreciated.

Thanks

[Fresh Student]

This isn't happening if the Agent logs out and just re-loggin. Seems to be if Agent is logged out for more the 5 minutes.

Screen saver - OFF
Power setting - never sleep

Also happens with internet explorer.

Any ideas would be greatly appreciated.

Thanks