Email Configuration in Vicidial admin

[isravelraja]

Dear All,

I am using Goautodial 3.3 vicidial admin, It has Email accounts option, I configured Email accounts and redirected to Campaigns even though this feature not working, Can anyone please advice on this.

PFB Configuration setup i followed

1. Installed following perl Cpan modules

cpan
install LWP::UserAgent
install HTML::Entities
install HTML::Strip
install HTML::FormatText
install HTML::TreeBuilder
install Switch
install Time::Local
install MIME::Decoder
install Mail::POP3Client
install Mail::IMAPClient
install Mail::Message
install IO::Socket::SSL
install MIME::Base64
quit

2. Enabled allow emails in System Settings
3. Enabled Modify Email Accounts option in Admin interface Options
4. Added Email group inside Inbound Menu
5. Added IMAP Email Account inside Admin->Email Accounts
6. Enabled Allow Emails in Campaign Settings
7. Added /usr/share/astguiclient/AST_inbound_email_parser.pl in cronttab -e
8. sendemail service working fine

After following these many steps i am unable to receive any emails.

Note: Already i tried Email configurations in Vicibox_v.6.0.x86_64-6.0.3.iso but No Help | There is no column in Allow email in vicidial_campaigns table.

Please guide me on this.

Thanks

Isravel Raja

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Goautodial 3.3 | VERSION: 2.9-441a | BUILD: 140612-1628 |© 2014 ViciDial Group

[mflorell]

I have never tested the email functionality with GoAutoDial, only with Vicibox. There could be some other things missing, or configurations that need to be changed to get it to work on that platform.

[isravelraja]

Dear Matt,

Even i tried Email configurations in Vicibox_v.6.0.x86_64-6.0.3.iso but No Help | There is no column in Allow email in vicidial_campaigns table.

Guide me how to configure in vicibox and which version will stable for email configurations

Thanks

Isravel Raja

[mflorell]

What dbschema version were you on that had no allow_emails column in vicidial_campaigns?

We just configured a client on vicibox 6.0.3 with email, so I know it works.

[isravelraja]

Dear Matt!!

DB Schema version is : 1403, Its There

[pratik]

Hello,

I am also facing same problem. I am not able to allow email option active in campaign.

[isravelraja]

Postby mflorell » Tue Feb 24, 2015 9:15 am
I have never tested the email functionality with GoAutoDial, only with Vicibox. There could be some other things missing, or configurations that need to be changed to get it to work on that platform.

Dear Matt,

I do understand you make email function worked in vicidial, B'coz you are the creator, I am asking you kindly guide what do i need to do for making this option works.
Have gone thru the documentation "EMAIL HANDLING DOC Started: 2012-12-23 Updated: 2013-04-25"
However its not helping to receive and sending an email.

Thanks
Isravel

[mflorell]

admin.php version and build?

How did you install Vicidial?

[isravelraja]

Admin: VERSION: 2.11-476a BUILD: 150302-0945
Agc: VERSION: 2.11-452c BUILD: 150302-0944
Scratch installation
Operating System: Centos 6.5, | No Telephony Hardware

[mflorell]

We only test and support Vicidial on OpenSuSE. If you use CentOS, you're on your own. We recommend using Vicibox for installations, Email integration is very simple using OpenSuSE.