Remote Agents

[JR]

Can remote agents log in without seeing other campaigns that they are not associated with? These remote agents would log in but would not be sitting in front of a computer to dispose the calls. They will be receiving inbound calls thru voice broadcast.

[mflorell]

Currently there is no easy way to restrict what campaigns are displayed to a user before the user has logged in. For Remote Agents you could just hard-code the campaign_id in the vdremote.php script if you wanted to.

[JR]

Thanks Matt. Can we restrict what campaigns a Remote agent can access even though they may be able to view all the campaigns meaning that they cannot dial those campaigns even if they see them. These remote agents would log in but would not be sitting in front of a computer to dispose the calls. They will be receiving inbound calls thru voice broadcast.

[mflorell]

I'm not sure if the vdremote.php script has been updated for that functionality. Try it out and post a bug to the issue tracker if it has not.