Hi , is there a way yo change the agent alert tone when a call arrived for a custom message
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change the agent alert tone
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change the agent alert tone
by ambiorixg12 » Sun Mar 22, 2015 12:35 pm
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Re: change the agent alert tone
by ambiorixg12 » Sun Mar 22, 2015 12:41 pm
I think I found it
I havent test it but it seems it is what I need
Agent Alert Filename - The audio file to play to an agent to announce that a call is coming to the agent. To not use this function set this to X. Default is ding.
I havent test it but it seems it is what I need
- ambiorixg12
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- Joined: Tue Sep 17, 2013 10:35 pm
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