Hi
I have configured call menu for an inbound campaign and it is working fine, i need to generate reports for this call menu but IVR reports shows nothing.
So advise how to generate reports for call menu
Call Flow.
Inbound Call from SIP trunk - > DID -> Call Menu
Option 1 - Play Prompt -> Hangup
Option 2 - Play Prompt -> Hangup
Option 3 - Play Prompt -> Hangup
Option 0 - Transfer to Agent -> Inbound Group.
Vicidial VERSION: 2.12-479a, BUILD: 150313-0912
asterisk 1.8, libpri version: 1.4.15 with DAHDI Version: 2.6
Dell R720 – No additional hardware.
Call Menu Reports
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Call Menu Reports
by ZeeTech » Mon Apr 20, 2015 10:34 am
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Re: Call Menu Reports
by mflorell » Mon Apr 20, 2015 4:39 pm
Are you logging the DTMF in the call menu?(it's an option you can set)
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