Greetings!
I would like to know how to setup and play a recorded message while the agent is on call. For example: An agent is finished on his/her script then he goes to the transfer, the agent just dial an extension then a message is played. How to make that kind of setup? Just searched google and the forums and its really hard to understand. im a new user though
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Play recording while on a call
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Play recording while on a call
by edmund.uba » Tue May 05, 2015 12:32 pm
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Re: Play recording while on a call
by bobchaos » Tue May 05, 2015 4:42 pm
Check out this thread: viewtopic.php?f=4&t=28819
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