No Manual dial/ Fast dial option at agent interface

[sufian_bd]

Version: 2.12b0.5
SVN Version: 2312
DB Schema Version: 1407
DB Schema Update Date: 2015-04-27 18:48:33

Hello,

In my newly installed single box vicidial server, i cant find Manual dial/ Fast dial option at agent interface. I already change campaign type to manual/Ratio/Inbound_Main/ Please advice.


Thanks
Abu Sufian

[bobchaos]

Those buttons can be disabled in the Campaign Detail screen, which is likely what's happened to you.

[sufian_bd]

Do you know the exact option name ? @bobchaos

[paolo]

Hi,

The manual dial option can be diabled and enabled in the User settings

look for

Agent Call Manual: set it to 1 if you want it enabled

Hope this helps