Manual Dial Now -Dial Next - recording issue

[lvish]

Hi

Have stuck with a issue in manual dial mode where some calls doesn't get recorded. Campaign is set to All force recording and user recording overide is set to disabled.

Approx 10% calls doesnt get recorded. All other info of the lead is available in DB except for recording. In asterisk CLI --Executing 8309 doesn't appear for these type of calls.

Any troublehooting hints please.






Lvish


----
HP ML10, Quad Core Xeon , 4 GB ram, 2 Port PRI .
VICIBOX 6.0.3,
VERSION: 2.12-482a
BUILD: 150422-1953
Asterisk version -- 1.8.32.1-vici
SVN --2312
DB schema --1407
lvish

[mflorell]

What is the loadavg on your system when this happens?

How many agents are on your system when this happens?

[lvish]

Hi Matt,

Thanks for response, load avg doesn't go above 10% . Around 20 agent logs in to this machine and there is no auto dial in this server. All agent use DIAL Next or Manual dial with ALL force recording in campaign. At any given time around 10 calls will be active. Just went live 10 days back and issue is there from day one.

while going through the asterisk CLI for some reason the monitor command doesnt appear for these calls.

Just exploring-- is it manager_send.php decides or sends monitor command to vicidial_manager table?

Please suggest any other logs script to be looked in.

thanks in advance.

Lvish


----
HP ML10, Quad Core Xeon , 4 GB ram, 2 Port PRI .
VICIBOX 6.0.3,
VERSION: 2.12-482a
BUILD: 150422-1953
Asterisk version -- 1.8.32.1-vici
SVN --2312
DB schema --1407

[lvish]

Vicidial_manager is not having entry for 8309 monitoring commands for the call which didnt record below are the vicidial_manager entries for good call and for call which was not recorded .


Recorded call --- Vicidial Manager table in DB

------------------------------------
371600 1432189588.26827 2015-05-21 11:56:28 UPDATED N 192.168.100.35 DAHDI/i4/0XXXXXXXXX-7c6 Originate M5211156280000133589 Exten: 96709XXXXXXX Context: default Channel: Local/8600088@default Priority: 1 Callerid: "M5211156280000133589" <0000000000> Timeout: 40000

371601 2015-05-21 11:56:33 SENT N 192.168.100.35 Originate 20150521-115632_7093 Channel: Local/58600088@default Context: default Exten: 8309 Priority: 1 Callerid: 20150521-115632_709XXXXXXX_1001_CAMP
-----------------------------------------------------
371571 1432188621.2677 2015-05-21 11:40:21 DEAD N 192.168.100.35 DAHDI/i4/0970XXXXXXX-7bc Originate M5211140210000133527 Exten: 969704XXXXX Context: default Channel: Local/8600088@default Priority: 1 Callerid: "M5211140210000133527" <0000000000> Timeout: 40000
371572 2015-05-21 11:40:25 SENT N 192.168.100.35 Originate 20150521-114024_9704 Channel: Local/58600088@default Context: default Exten: 8309 Priority: 1 Callerid: 20150521-114024_9704XXXXXX_1002_CAMP
---------------------------------------------------------------





Call which was not recorded -- No 8309 action in vicidial manager table in DB
---------------------------------------------
371261 1432186047.26294 2015-05-21 10:57:27 DEAD N 192.168.100.35 DAHDI/i4/0XXXXXXXXXX-7a3 Originate M5211057270000047121 Exten: 96XXXXXXXXXX Context: default Channel: Local/8600059@default Priority: 1 Callerid: "M5211057270000047121" <000000000> Timeout: 45000
-----------------------------------------------



I guess vicidial manager is not getting populated with action commands for recording.

[lvish]

Hi

Enabled debug for manager_send.php and downloaded vicidial_manager table from database. Observed in agc/vicidial_mysqli_errors.txt that for a bad call --only below logs are there. There is no originate command or 8309 recording command in the logs. But in vicidial manager table in mYSQL has a originate command for this call.

Does this mean manager_send.php has not populated vicidial_manager table for this call?

Is there any other script issues originate commands and populate vicidial_manager table?


2015-05-22 14:49:23|vdc_db_query|02010|0||UPDATE vicidial_live_agents SET external_hangup='0' where user='2XX2';|2002|192.168.13.20|1432265797_102612774707|
2015-05-22 14:49:23|vdc_db_query|02083|0||SELECT count(*) FROM live_channels where server_ip = '192.168.XX.20' and channel='DAHDI/i1/096XXXXXXXX-729c' and extension NOT LIKE "%8600065%";|2002|192.168.XX.20|1432265797_102612774707|

[lvish]

Hi

We have changed the campaign dailing mode to Inbound manual and enabled closer as well as allow inbound calls to the campaign. After this we have observed all calls are getting recorded.

thanks