Please assist

[vlad.militaru]

Hello,

Thank you for taking the time to consider my request. I'm a newbie to ViciDial, and I'm not even an IT guy; I'm just an agent and i have an issue. I have read the manuals, and all the stickies on the forum, but i just want to make sure I got everything right. My problem lies in the fact that each time I perform an outbound call, I hear (opposed to most of the people that post on this forum) the ringer. Thing is, given I perform a lot of outbound calls per day, it's quite annoying (especially because of the difference in volume between ringer and when the called person picks up the phone), and I wanted to know if there would be any way to get rid of that ringer, considering the fact that I have my own extension for outbound calls, so any settings to this extension, wouldn't have to take effect for others. As far as I understand, the ringer is something associated with the carrier, so there wouldn't be much to do on my side. The person responsible with IT over here said that all he could do is take the ringer off of the whole call-center, which is a no-go. So I would like to know if you could help me out over here.
I know I have to post the details of the installation and so on, but please forgive me for not doing so, for I don't know them. If you demanded I could inquire (though I'm not sure how that would be perceived) and get them. So to make long story short, I want to get rid of the ringer, if it's possible (as I said, from the posts I understand that it is not, but hopefully I am mistaken). If my request can't be solved then at least is there any way to adjust the difference in volume between ringer and voice of called person ?
Thank you very much your time on this matter, and I wish you all the best.

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
______________________

Additionally: You should post the method by which you are dialing. You have stated a problem, but you left off the crucial details of precisely what buttons you press to get to the point where you hear ringing. Believe me when I say there is more than one way for this to happen.

For instance: If you are manually dialing directly from your phone (outside the Vicidial interface), that is a completely different scenario than using the "manual dial" button in the agent interface and entering a number and that is completely different from pushing "resume" (or whatever the button says on your agent interface) and getting an autodialed call that is still ringing. Worse yet, technically they could be inbound calls. LOL

So help us out here ... don't make us work for the information ... details

[vlad.militaru]

Help is not needed anymore..
However, thank you for the goodwill that you showed in helping me.
I wish you all the best.