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Call Recording Issue.

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Call Recording Issue.

Postby jayudhandha » Wed Jun 03, 2015 2:05 am

Hi,
Configuration:

Vicidial VERSION: 2.7-401a BUILD: 130508-2256 (Scratch Install) | Asterisk : 1.8.21.0 | Two servers (Asterisk on both server,web interface on both servers,both servers use same database) | DAHDI: 2.7.0.1 | libpri : 1.4.14 | Allo E1 PRI CARD with 2 slots on both servers |No Extra Software After Installation|Intel(R) Xeon(R) CPU E31220 @ 3.10GHz 8 MB Cache| 4 GB RAM | Cent OS 6.4 | Linux version 2.6.32-358.0.1.el6.i686 (gcc version 4.4.7 20120313 (Red Hat 4.4.7-3) (GCC) ) #1 SMP Wed Feb 27 03:24:34 UTC 2013

I am facing one problem in call recording. This issue is being occurring rarely.
Please check below scenario.
Agent parked a live call at 23:09:38 and after unparked the call at 23:11:25, the recording was stopped but the call was continue. The actual call was hangup at 00:20:57

Due to this issue I have recording of just 4 minutes that is between 23:07:48 to 23:11:25 that supposed to be of 1 hr 13 min.

I have attached the logs for the same.
Code: Select all
[May 31 23:07:47] VERBOSE[1742] manager.c: [May 31 23:07:47]   == Manager 'sendcron' logged on from 127.0.0.1
[May 31 23:07:47] VERBOSE[1743] pbx.c: [May 31 23:07:47]     -- Executing [192*168*001*246*78600165@default:1] Goto("Local/192*168*001*246*78600165@default-000015df;2", "default,78600165,1") in new stack
[May 31 23:07:47] VERBOSE[1743] pbx.c: [May 31 23:07:47]     -- Goto (default,78600165,1)
[May 31 23:07:47] VERBOSE[1743] pbx.c: [May 31 23:07:47]     -- Executing [h@default:1] AGI("Local/192*168*001*246*78600165@default-000015df;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 31 23:07:47] VERBOSE[1743] res_agi.c: [May 31 23:07:47]     -- <Local/192*168*001*246*78600165@default-000015df;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[May 31 23:07:48] VERBOSE[1232] res_musiconhold.c: [May 31 23:07:48]     -- Stopped music on hold on DAHDI/i2/97XXXXXXXX-a4e
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:07:48] VERBOSE[1742] manager.c: [May 31 23:07:48]   == Manager 'sendcron' logged off from 127.0.0.1
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:07:48] VERBOSE[1232] res_agi.c: [May 31 23:07:48]     -- <DAHDI/i2/97XXXXXXXX-a4e>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[May 31 23:07:48] VERBOSE[1232] pbx.c: [May 31 23:07:48]     -- Executing [192*168*001*246*8600165@default:1] Goto("DAHDI/i2/97XXXXXXXX-a4e", "default,8600165,1") in new stack
[May 31 23:07:48] VERBOSE[1232] pbx.c: [May 31 23:07:48]     -- Goto (default,8600165,1)
[May 31 23:07:48] VERBOSE[1232] pbx.c: [May 31 23:07:48]     -- Executing [8600165@default:1] MeetMe("DAHDI/i2/97XXXXXXXX-a4e", "8600165,F") in new stack
[May 31 23:07:49] VERBOSE[1750] manager.c: [May 31 23:07:49]   == Manager 'sendcron' logged on from 127.0.0.1
[May 31 23:07:49] VERBOSE[1751] pbx.c: [May 31 23:07:49]     -- Executing [58600165@default:1] MeetMe("Local/58600165@default-000015e0;2", "8600165,Fmq") in new stack
[May 31 23:07:49] VERBOSE[1750] pbx.c: [May 31 23:07:49]        > Channel Local/58600165@default-000015e0;1 was answered.
[May 31 23:07:49] VERBOSE[1752] pbx.c: [May 31 23:07:49]     -- Executing [8310@default:1] Answer("Local/58600165@default-000015e0;1", "") in new stack
[May 31 23:07:49] VERBOSE[1752] pbx.c: [May 31 23:07:49]     -- Executing [8310@default:2] Monitor("Local/58600165@default-000015e0;1", "gsm,20150531-230748_97XXXXXXXX_AGENT_Ingroup") in new stack
[May 31 23:07:49] VERBOSE[1752] pbx.c: [May 31 23:07:49]     -- Executing [8310@default:3] Wait("Local/58600165@default-000015e0;1", "7200") in new stack
[May 31 23:07:50] VERBOSE[1750] manager.c: [May 31 23:07:50]   == Manager 'sendcron' logged off from 127.0.0.1

[May 31 23:09:38] VERBOSE[2006] manager.c: [May 31 23:09:38]   == Manager 'sendcron' logged on from 127.0.0.1
[May 31 23:09:38] VERBOSE[1232] pbx.c: [May 31 23:09:38]   == Spawn extension (default, 8301, 1) exited non-zero on 'DAHDI/i2/97XXXXXXXX-a4e'
[May 31 23:09:38] VERBOSE[1232] pbx.c: [May 31 23:09:38]     -- Executing [8301@default:1] Answer("DAHDI/i2/97XXXXXXXX-a4e", "") in new stack
[May 31 23:09:38] VERBOSE[1232] pbx.c: [May 31 23:09:38]     -- Executing [8301@default:2] AGI("DAHDI/i2/97XXXXXXXX-a4e", "park_CID.agi") in new stack
[May 31 23:09:38] VERBOSE[1232] res_agi.c: [May 31 23:09:38]     -- Launched AGI Script /var/lib/asterisk/agi-bin/park_CID.agi
[May 31 23:09:38] VERBOSE[1232] res_agi.c: [May 31 23:09:38]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:09:38] VERBOSE[1232] res_agi.c: [May 31 23:09:38]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:09:38] VERBOSE[1232] res_agi.c: [May 31 23:09:38]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:09:38] VERBOSE[1232] res_agi.c: [May 31 23:09:38]     -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 31 23:09:38] VERBOSE[1232] res_musiconhold.c: [May 31 23:09:38]     -- Started music on hold, class 'moh2', on DAHDI/i2/97XXXXXXXX-a4e

[May 31 23:11:25] VERBOSE[1751] pbx.c: [May 31 23:11:25]   == Spawn extension (default, 58600165, 1) exited non-zero on 'Local/58600165@default-000015e0;2'
[May 31 23:11:25] VERBOSE[1751] pbx.c: [May 31 23:11:25]     -- Executing [h@default:1] AGI("Local/58600165@default-000015e0;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 31 23:11:25] VERBOSE[2276] manager.c: [May 31 23:11:25]   == Manager 'admin' logged off from 192.168.1.248
[May 31 23:11:25] VERBOSE[1751] res_agi.c: [May 31 23:11:25]     -- <Local/58600165@default-000015e0;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[May 31 23:11:25] VERBOSE[1752] pbx.c: [May 31 23:11:25]   == Spawn extension (default, 8310, 3) exited non-zero on 'Local/58600165@default-000015e0;1'
[May 31 23:11:25] VERBOSE[1752] pbx.c: [May 31 23:11:25]     -- Executing [h@default:1] AGI("Local/58600165@default-000015e0;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 31 23:11:25] VERBOSE[1752] res_agi.c: [May 31 23:11:25]     -- <Local/58600165@default-000015e0;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[May 31 23:11:25] VERBOSE[2279] manager.c: [May 31 23:11:25]   == Manager 'sendcron' logged on from 127.0.0.1
[May 31 23:11:25] VERBOSE[1232] res_musiconhold.c: [May 31 23:11:25]     -- Stopped music on hold on DAHDI/i2/97XXXXXXXX-a4e
[May 31 23:11:25] VERBOSE[1232] res_agi.c: [May 31 23:11:25]     -- <DAHDI/i2/97XXXXXXXX-a4e>AGI Script park_CID.agi completed, returning 4
[May 31 23:11:25] VERBOSE[1232] pbx.c: [May 31 23:11:25]   == Spawn extension (default, 8600165, 1) exited non-zero on 'DAHDI/i2/97XXXXXXXX-a4e'
[May 31 23:11:25] VERBOSE[1232] pbx.c: [May 31 23:11:25]     -- Executing [8600165@default:1] MeetMe("DAHDI/i2/97XXXXXXXX-a4e", "8600165,F") in new stack
[May 31 23:11:26] VERBOSE[2279] manager.c: [May 31 23:11:26]   == Manager 'sendcron' logged off from 127.0.0.1



And the logs for real hangup is as below.
Code: Select all
[Jun  1 00:20:57] VERBOSE[1232] pbx.c: [Jun  1 00:20:57]   == Spawn extension (default, 8600165, 1) exited non-zero on 'DAHDI/i2/97XXXXXXXX-a4e'
[Jun  1 00:20:57] VERBOSE[1232] pbx.c: [Jun  1 00:20:57]     -- Executing [h@default:1] AGI("DAHDI/i2/97XXXXXXXX-a4e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jun  1 00:20:57] VERBOSE[1232] res_agi.c: [Jun  1 00:20:57]     -- <DAHDI/i2/97XXXXXXXX-a4e>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jun  1 00:20:57] VERBOSE[1232] chan_dahdi.c: [Jun  1 00:20:57]     -- Hungup 'DAHDI/i2/97XXXXXXXX-a4e'


Please let me know if some others logs are required for the same.

Thanks in advance,
Jayesh
jayudhandha
 
Posts: 19
Joined: Thu May 07, 2015 1:22 am
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Re: Call Recording Issue.

Postby williamconley » Sun Jun 21, 2015 7:35 pm

"Scratch Install" without a link to the installation instructions you used leads me to believe you merely have a bad install and should install from an .iso image (Vicibox for the best results or Goautodial if you MUST have CentOS). Or the reason that neither of these is possible ... often this helps us to understand your situation more clearly (and may or may not help the ultimate solution to your problem).

Of course, you could also explain some background that may be helpful: You said "intermittent". Does this mean that other parked calls through the same calling path don't fail? If so ... how about posting a "working" and "not working" with the same call path?
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