Email stripping

[ClearCall]

When agents receive an email through the in group all the new line characters are stripped.
If the email is:
Hi,
This is a test email.

Thanks,
Me

What the agent gets is:
Hi, This is a test email. Thanks, Me

This becomes difficult to read when the emails are long. Is there any way to keep the new line characters?

My version information is in my signature but this has been the behavior on two other systems with two different versions.

I tried commenting out
#$message=~s/[\r\n]/ /g;
in sub StripHTML()

I tried adding lines
$message =~ s/%0D%0A/[\r\n]/;
$message =~ s/<BR>/[\r\n]/;

All my new line characters are still being replaced with a single space.

I have a couple clients that send long emails and this makes it very difficult read.
I first posted about this in May 2014. Has no one else had this issue?

[williamconley]

1) Please also post your installation method, as this is a new feature and could certainly be related to the install.

2) In what file did you make this change?

3) If you had an earlier post, you should have continued in that original post. What if there's an answer in that post? At least a link to it would be good ... but it's best to keep everything in one post where possible.