Live Monitoring not working

[kuqezi]

Hello Vicidial Gurus,

I am having this error when i try to monitor an agent, on real time report when i click Listen it calls but there is no sound.

Here is Asterisk Report:

Code: Select all

[root@VICI ~]# asterisk -r

=========================================================================
Connected to Asterisk 1.8.23.0-vici currently running on VICI (pid = 2933)
Verbosity is at least 3
    -- Remote UNIX connection disconnected
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Executing [xxx*xxx*xxx*xxx*08600051@default:1] Goto("Local/xxx*xxx*xxx*xxx*08600051@default-00000006;2", "default,08600051,1") in new stack
    -- Goto (default,08600051,1)
    -- Executing [08600051@default:1] Dial("Local/xxx*xxx*xxx*xxx*08600051@default-00000006;2", "IAX2/ASTblind:Ecs123321@127.0.0.1:41569/68600051,55,To") in new stack
    -- Called IAX2/ASTblind:PASSWORD@127.0.0.1:41569/68600051
    -- Accepting AUTHENTICATED call from 127.0.0.1:
       > requested format = ulaw,
       > requested prefs = (ulaw|gsm),
       > actual format = ulaw,
       > host prefs = (ulaw),
       > priority = mine
    -- Call accepted by 127.0.0.1 (format ulaw)
    -- Format for call is ulaw
    -- Executing [68600051@default:1] MeetMe("IAX2/ASTblind-15554", "8600051,Fmq") in new stack
    -- IAX2/127.0.0.1:41569-6952 answered Local/xxx*xxx*xxx*xxx*08600051@default-00000006;2
    -- Executing [8000@default:1] Dial("Local/xxx*xxx*xxx*xxx*08600051@default-00000006;1", "SIP/8000|60|") in new stack
[2015-06-02 21:41:34] [color=#FF0000]WARNING[/color][6932]: pbx.c:1442 pbx_exec: The application delimiter is now the comma, not the pipe.  Did you forget to convert your dialplan?  (Dial(SIP/8000|60|))
  == Using SIP RTP CoS mark 5
[2015-06-02 21:41:34] [color=#FF0000]ERROR[/color][6932]: netsock2.c:269 ast_sockaddr_resolve: getaddrinfo("8000|60|", "(null)", ...): Name or service not known
[2015-06-02 21:41:34][color=#FF0000] WARNING[/color][6932]: chan_sip.c:5865 create_addr: No such host: 8000|60|
[2015-06-02 21:41:34] [color=#FF0000]WARNING[/color][6932]: app_dial.c:2345 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
  == Everyone is busy/congested at this time (1:0/0/1)
    -- Executing [8000@default:2] Goto("Local/xxx*xxx*xxx*xxx*08600051@default-00000006;1", "default,850266666666668000,1") in new stack
    -- Goto (default,850266666666668000,1)
    -- Executing [850266666666668000@default:1] Wait("Local/xxx*xxx*xxx*xxx*08600051@default-00000006;1", "1") in new stack
    -- Executing [h@default:1] AGI("Local/176*031*124*170*08600051@default-00000006;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0") in new stack
    -- <Local/xxx*xxx*xxx*xxx*08600051@default-00000006;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----0-----0 completed, returning 0
  == Spawn extension (default, 08600051, 1) exited non-zero on 'Local/xxx*xxx*xxx*xxx*08600051@default-00000006;2'
    -- Executing [850266666666668000@default:2] VoiceMail("IAX2/127.0.0.1:41569-6952", "8000,u") in new stack
    -- <IAX2/127.0.0.1:41569-6952> Playing 'vm-theperson.gsm' (language 'en')
  == Manager 'sendcron' logged off from 127.0.0.1
    -- <IAX2/127.0.0.1:41569-6952> Playing 'digits/8.gsm' (language 'en')
    -- <IAX2/127.0.0.1:41569-6952> Playing 'digits/0.gsm' (language 'en')
    -- <IAX2/127.0.0.1:41569-6952> Playing 'digits/0.gsm' (language 'en')
    -- <IAX2/127.0.0.1:41569-6952> Playing 'digits/0.gsm' (language 'en')
    -- <IAX2/127.0.0.1:41569-6952> Playing 'vm-isunavail.gsm' (language 'en')
    -- <IAX2/127.0.0.1:41569-6952> Playing 'vm-intro.gsm' (language 'en')
    -- <IAX2/127.0.0.1:41569-6952> Playing 'beep.gsm' (language 'en')
    -- Recording the message
    -- x=0, open writing:  /var/spool/asterisk/voicemail/default/8000/tmp/tjfYIe format: wav49, 0x7f1e40004138
    -- x=1, open writing:  /var/spool/asterisk/voicemail/default/8000/tmp/tjfYIe format: gsm, 0x7f1e40000f98
    -- x=2, open writing:  /var/spool/asterisk/voicemail/default/8000/tmp/tjfYIe format: wav, 0x7f1e4000d868
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1


I am using:
ViciDial VERSION: 2.12-485a BUILD: 150512-2225 |Asterisk 1.8.23.0-vici

Thank you in Advance.

[kuqezi]

ISSUE SOLVED:

On /ect/asterisk/extension-vicidial.conf

changed from:

Code: Select all

SIP/8000|60|

to

Code: Select all

SIP/8000,60|

Don't Forget to reload asterisk:

Code: Select all

asterisk -r
dialplan reload

Just in case someone else have this issue this will fix it..

[okli]

extension-vicidial.conf is auto-generated, so if it had wrong entry that means you hit a bug, unless this entry was put there manually.
Keep in mind that this file will be re-created when the config files are rebuilt.

[kuqezi]

extension-vicidial.conf is auto-generated, so if it had wrong entry that means you hit a bug, unless this entry was put there manually.
Keep in mind that this file will be re-created when the config files are rebuilt.

Yes i notice that that and i found out that on admin-- server >> Asterisk Version: was showing 1.4.0 instead of 1.8.23.0 once i updated that it fixed permanently.

[williamconley]

Good postback. You probably just saved some newbie a couple hours of hair-pulling. (OK: Not today necessarily, but eventually, and possibly more than one!)