Difference of Login time in two reports

[muyousif]

Hi all,

I am astonishing why there is login time difference in two different reports.

In User stats, It mentions login time as 7 hours which is correct but in agent performance report under Pause code break down section it mentions Login time 1 hour and some minutes. This behavior is same for all agents, Anybody can explain or guide me please.

[mflorell]

They all measure different things, those two sets of times are generated from different logs and measure different things.

[muyousif]

Ok, can you give me some idea about the logic on which login time is calculated in agent performance detail report.

[mflorell]

The Agent Performance Detail report uses the vicidial_agent_log. But the top section and bottom section use slightly different parameters. The top section only count agent log records where a call was involved while the bottom counts all of them. If an agent pauses, resumes and pauses again, that agent log record would not be counted in the top section but it would be counted in the bottom section.