Hi ,
I have installed vicidial and its working for Inbound process . All call is recorded , but this call recording having the welcome message including . How to setup the call recording without welcome message only agent and customer conversation .
My installation details
1. Single Server
2 . VERSION: 2.12-484a
3 . BUILD: 150429-1222
4 . No other hardware
Please help me
Thanks,
PAlani
Vicidial Call Recording Setup
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
2 posts
• Page 1 of 1
Vicidial Call Recording Setup
by palani.sivagurunathan » Thu Aug 06, 2015 9:51 pm
- palani.sivagurunathan
- Posts: 97
- Joined: Tue Apr 13, 2010 9:13 am
Re: Vicidial Call Recording Setup
by williamconley » Sat Aug 15, 2015 2:11 pm
Turn off recording on the Ingruop, turn ON recording for the USER.
Instead of initiating the recording when the call arrives at the ingroup (and the welcome message begins), this will delay the start of the recording until the User is linked to the call.
In theory.
Instead of initiating the recording when the call arrives at the ingroup (and the welcome message begins), this will delay the start of the recording until the User is linked to the call.
In theory.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
- williamconley
- Posts: 20258
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 122 guests