SET ANYONE Callback from USERONLY Callback

[stefano.pucci]

Hi all
my env is :
Vicibox v6.0 from ISO Preload
ASTERISK : 1.8.32.3-vici
VERSION: 2.12-485a
BUILD: 150512-2225
is it possible to have this scenario ?

Agent sets a USERONLY CB at 12:00PM
If Agent doesn't recall @12:05PM , this CB change automatically to ANYONE

Pls let me know if is possible to have this feature.
Thanks
Stefano

[mflorell]

There is no feature currently to do that automatically.

[williamconley]

But yes, that feature could certainly be built. Probably not even expensive until you get into the "controls".

IE: Will this be something you want to activate/deactivate on a per campaign basis? Per list? Per agent?

[ciacho]

Simple query in crontab:

Code: Select all

UPDATE vicidial_callbacks set recipient='ANYONE', status='ACTIVE' where callback_time < Now()-Interval 1 hour AND recipient='USERONLY' AND status='LIVE';

[stefano.pucci]

select * from vicidial_callbacks where callback_time < DATE_SUB(NOW(),INTERVAL 5 MINUTE) AND recipient='USERONLY' AND status='LIVE';

seems ok
Thanks
Stefano

[stefano.pucci]

UPDATE vicidial_callbacks set recipient='ANYONE', status='ACTIVE' where callback_time < DATE_SUB(NOW(),INTERVAL 5 MINUTE) AND recipient='USERONLY' AND status='LIVE';