DTMF Say Digit

[palani.sivagurunathan]

Hi ,

I have installed vicidial and its working for Inbound process . I have developed PHPAGI program to get the credit card details using DTMF . it is working . concern is , while playing the entered credit-card number , it is audible at both end . is there any possible to play it only on Customer end .

My installation details
1. Single Server
2 . VERSION: 2.12-484a
3 . BUILD: 150429-1222
4 . No other hardware

Please help me

Thanks,
PAlani

[mflorell]

You are going to have to explain in more detail exactly what you are trying to do, and the state of the customer when it happens.

[palani.sivagurunathan]

Hi,

Vicidial agent customer call connecting to DTMF and customer enter the 16 digit creditcard number . Then playing the entered card number this audio hear by agent and customer , any possible hear only customer ?



Thanks,
Palani

[mflorell]

Have you looked at using the Park Call IVR option?

[palani.sivagurunathan]

Hi ,

I am looking at "SEND DTMF" option .


Thanks,
Palani

[omarrodriguezt]

Hi ,

. is there any possible to play it only on Customer end .

Yes, it can be done. You need to "whisper" the credit card audio to the channel where the customer is connected. I did something similar for a customer before. You need to find the customer channel, and when doing the playback, whisper only to that channel. You can use an agi/pl script to find customer channel and you can alter the dialplan to whisper it.