How to record call after agent leaves 3 way conference

[vijaikg]

I'm using goautodial V3.3 with digium PRI card for making calls.

And my dail plan is :

exten => _9X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X.,2,Dial(DAHDI/g0/${EXTEN:2},,TtoR)
exten => _9X.,3,Hangup

I have created the campaigns for both inbound and outbound calls. Also enable the call recording ALL FORCE.
I'm getting call recording between agent and caller.
Also getting recording of transfer call to another number for a 3 way conference. But when the agent leaves the 3 way conference, it is no longer associated with that Campaign and the recording stops.
I need to get the recordings between the external numbers after the agent leaves the 3 way conference.

Please provide me solution for this.

Thank You

[bobchaos]

Have a look at the recording script's options, it can do a whole lot more than it is set to do by default. On one system I use it to record conversations happening outside Vicidial but on the same Asterisk, for instance. Mind you, if I understand correctly, you're handing off the call to another external number, which likely means your server is no longer involved at all and therefor can't record

*Edit* FYI, i'm not sure where you're located, but most places in the Americas and Europe it's illegal to record 3rd parties without their consent (altho in most cases consent can be implied rather than explicit). See with your local telecom authority.

[mflorell]

I think this is actually detailed in the Manager Manual. You create a new Call Menu with custom dialplan with the NVA recording AGI script and use a separate dial prefix to route the call out through it to start a new recordings with the 3way call. This way, the recording is linked to the lead ID and it keeps going after the agent leaves the conference.