Inbound call no number no recording found

[vijaymuddu]

Some of the calls which hit inbound campaign are having no numbers( on agent panel - vicidial 2.4) but agent is able to talk on calls when tried to look for call records we cant find record for that particular call, the call is not found in the reports also

please can any body guide why its happening, it happens for 4-5 calls a days

Thanks
Vijay Muddu

[omarrodriguezt]

Hello, some inbound calls have blocked caller id.
Post here sample records from agent stats report. (don't forget to hide sensitive information)

[vijaymuddu]

But i don get call records for that call also, is there any way to check calls without caller id in any report

[omarrodriguezt]

Post here sample records from agent stats report. (don't forget to hide sensitive information)

[vijaymuddu]

USER ID CALLS CIcalls DNC-CI% WN UNLMS NPCPNA NP NI-NEH NI-NE NI-LN NI-FP NI-EXP NI-DMO NI-COM CALLBK
Saumya saumya 77 29 3% 2 4 4 33 2 5 0 0 0 0 0 18
Shadab shadab 88 74 0% 0 1 7 1 2 3 2 0 2 1 0 66
Siddhesh Prakas siddheshprakash 45 32 0% 0 0 14 6 0 6 0 0 0 0 0 15
Suraj suraj 25 16 0% 1 0 0 6 0 0 0 0 0 0 1 15

yesterday user siddhesh had issue he got a call on inbound which has no info on webform nor call records and logs


Please check

Thanks

[omarrodriguezt]

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