Dispo URL fails after upgrading to new server

[greg@byteworth.com]

Just upgraded to new server and latest ViciBOX VERSION: 2.12-510a BUILD: 150917-1629
CLI says: ViciBox Redux v.6.0.3-141118

It was working in version VERSION: 2.10-451a BUILD: 140902-0816. So, What do I need to change to make this work? What broke it?

I can't seem to post the string that I have in my disp URL. not matter how much I strip it down it says it is to spamy for a new user.

Thank you in advance, Greg Hill

[mflorell]

How exactly is the Dispo Call URL failing?

Do you see any errors when you run the "URL Log Report"? (Reports -> Admin Utilities -> URL Log Report)

[greg@byteworth.com]

I see this type of Notice many times. I didn't change the script at all, so it doesn't make sense:

Noice: Undefined index: product in <b>/home/content/g/h/i/ghill63/html/sendemail.php</b> on line <b>68

Since I have debug turned on it shows all notices, warnings and errors.
To answer your question more specifically, "no errors".

Can you confirm that his is broken due to the upgrade?

Greg Hill

[greg@byteworth.com]

If I paste the string that is on the URL Log report in to the address bar and run it, it works perfectly.
It just doesn't work from the app at run time.

Greg Hill

[greg@byteworth.com]

Can you let me know if this upgrade has broke the previous functionality of the Dispo URL?

Greg Hill

[mflorell]

That error is from the destination script, not vicidial.

As for issues after upgrading, we have had no clients report issues with Dispo Call URL, and we have dozens of clients using it that have been upgraded in the last several months.

[greg@byteworth.com]

Those are not errors they were notices.
I will dig into the new code changes and attempt to prove out the cause.
The script currently works on other versions.
The script didn't change at all.

There was a major overhaul on this part of the app and with all of the above, the conclusion is that its something I did. I'm baffled.

Greg Hill

[greg@byteworth.com]

The change that I believe caused this was as recent as Sep. 17, when you tweeted about it. I believe very few people who are using the Dispo URL feature the way I do, have upgraded.

Greg

[mflorell]

As I have said, we now have several clients using the new multiple Dispo-Call-URLs per call now, and all of them work. We have not had a single complaint or complication with the upgrade.

If you can figure out what the issue is, please let us know.

[greg@byteworth.com]

Looking into it.
I will upgrade another server and see if it works.

Thank you,
Greg

[greg@byteworth.com]

We installed 2 additional servers with this newest version, we added the "same exact string that is currently working on another dialer", however it doesn't work.
I am sure more will be revealed in the way of other people encountering this.
Can we pay to have this working the way it worked before?
There is a lot of code related this functionality.
Let me know.

Thank you,

Greg

[mflorell]

You can pay to have us troubleshoot your system if you are still having problems, but we aren't going to roll back the code because nobody else is reporting problems. Also, the changes made Dispo Call URL non-blocking and allows for multiple URLs to be used for each Dispo event.

[greg@byteworth.com]

Yes, I know it has the Dispo specific feature, when I first discovered it was broke, I experimented with the Dispo specific method and it also fails.
I will utilize the new feature to send leads only when a LEAD /SALE when it works.
I wouldn't want to have to roll back to a previous version, we could that with ourselves, I prefer to stay with the newest version but to have this feature working.
I will call you guys tomorrow and find out the cost to resolve this.

Thank you,

Greg