Pause Time Exceed when Emergeny Log out From Realtime Screen

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Pause Time Exceed when Emergeny Log out From Realtime Screen

Postby nithack » Sat Oct 03, 2015 1:28 am

Dear team,

As i am checking if i click on pause or pause code and gone outside for taking break,For example at 4 clock.
And if some one will log me out (EMERGENCY LOG AGENT OUT) from RealTime Screen,at For example at 4:30.
When i come in and check the browser it show me as [Logout] in middle of screen when i click [Logout] at 5 clock.It make me Logout from that session.
So as the pause second should be shown in Agent Performance Detail as 1800 sec ,Since i was Logout by admin at 4:30.
But it is showing me as 3600 sec,It is showing me the time consumed till when i came there and manually clicked [Logout].

Please help me how can i slow these problem show that i can get proper pause time detail report.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: Pause Time Exceed when Emergeny Log out From Realtime Sc

Postby mflorell » Sat Oct 03, 2015 5:28 am

vicidial.php version and build?
mflorell
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Re: Pause Time Exceed when Emergeny Log out From Realtime Sc

Postby nithack » Mon Oct 05, 2015 7:46 am

Dear Mflorell,

The vicidial version is:
VERSION: 2.10-449a
BUILD: 140817-0928
© 2014 ViciDial Group

PHP version is:
PHP 5.3.3 (cli) (built: Oct 30 2014 20:12:53)
Copyright (c) 1997-2010 The PHP Group
Zend Engine v2.3.0, Copyright (c) 1998-2010 Zend Technologies
with eAccelerator v0.9.6.1, Copyright (c) 2004-2010 eAccelerator, by eAccelerator

Mysql Server version: 5.1.73

Asterisk version is:
Asterisk 1.8.21.0-vici-beta.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: Pause Time Exceed when Emergeny Log out From Realtime Sc

Postby mflorell » Mon Oct 05, 2015 8:46 am

I would suggest upgrading to the lastest svn/trunk. Your code is over a year old, and we have updated code related to this in the last year.
mflorell
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Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Pause Time Exceed when Emergeny Log out From Realtime Sc

Postby nithack » Wed Oct 07, 2015 1:28 am

Dear Mflorell,

Thanks for suggestion.
I will upgrade and let you know.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am


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