Can't listen live call agents

[FreelanceCandidature]

Hi Guys ,
when i want to listen a live call i didnt receive a call in xlite so can you help me please?
What i do :
Report>>Real-Time Main Report>>Choose Report Display Options>>
Inbound:Yes
Monitor :Monitor
Phone :"my extension"
Dialable Leads Alert: No
Show Drop In-Group Row:No
Show Carrier Stats:No
Agent Time Stats::No

[ClearCall]

Your phone extension has to match the user you are logged in to the Vicidial Admin with. When you click Submit on the Choose Report Display Options your phone will not ring but each agent on the report will have 'Listen' next to their name. It is when you click on one of the Listen links that your phone should ring.

[FreelanceCandidature]

Thanks for your answer,that's the problem when i click on one of the Listen links my phone didn't ring

[ClearCall]

What message pops up?

[FreelanceCandidature]

success:calling"extension"

[ClearCall]

And does your extension show that it is connected and have the correct codecs? Can you make a call directly from your extension?

[FreelanceCandidature]

yes i can log in server receive call....but the problem is when i want to listen live call from other agents i didn't receive the call in xlite.

[striker]

make sure you have enabled Agent API Access = 1
for the login id which you used to login as admin and barge or listen to calls.

after enabling Agent API Access , if you are not getting call, then post the Asterisk cli log .

[FreelanceCandidature]

how can i have my Asterisk Cli Log ? please

[striker]

login to your server via ssh using putty client

once you have linux console access type asterisk -vvvr
were it will redirect to asterisk cli

now make a call you can see some realtime logs copy and paste it here