Live Call but no Client on the other side

[justasking]

Hello there.

I would like to ask for your assistance regarding my problem.

I have agents who are experiencing live calls but the clients are not answering / agents can't hear the client or maybe the calls are not connected at all? I don't know if I can call this one way audio. We are using manual dial. I ask them to dial again the number and sometimes it connects (VM or Client Answered). Kindly help. Thanks!

Troubleshooting done:
Restarted asterisk
Restarted Network services
Changed DNS Server
Restarted server


Vicidial version is VERSION: 2.6-395a BUILD: 130221-1736 and our Asterisk version is 1.4.44-vici build 13

[justasking]

bump on this thread

[justasking]

bump on this thread.

Kindly help

[justasking]

Upon further testing, I also encounter when vicidial status changed to "Live Call" but it is still ringing.

It happens on all agents so kindly help me on this problem. Thanks!

[mflorell]

Try a different carrier.

[justasking]

Try a different carrier.

we are a small company and can't afford a second carrier