Export Lead Report alt_dial

[Docpluto]

Hello-

We have a 6 server load balancing cluster setup with the following configuration:
2 Webservers, 2.4 Ghz Core 2 Quad Quad Core Dual 256GB SSD Raid1 8GB DDR2 Ram
3 Asterisk Server 3.4 Ghz Xeon E3 Quad-Core w/HT Dual 256GB SSD Raid1 16GB DDR3 Ram
1 Db Server 2.13 Ghz Xeon E5 6-Core w/HT Dual 256GB SSD Raid1 24GB DDR3 Ram
VERSION: 2.12-478a
BUILD: 150307-1914 Vicidial Scratch install on Centos 6.x

My question is pretty simple. I need the definition of what alt_dial means in the Export Lead Report. It appears that there is a number is some of these when I pull a report and some say manual. What does this mean? Its between user-group and rank in the Export Lead Report. What does this mean and how is this derived? It appears to be calls that agents have taken but I do not understand what the numbers in this column represent or mean. Please advise. Thank you.

[mflorell]

Are you talking about inbound calls or outbound calls specifically?

Could you post examples please?

[Docpluto]

These are inbound calls and show on the Export Lead Report.

Can I PM you the report so I dont post it here? How do I post a screen shot?

[Docpluto]

[mflorell]

Wow, that's a tiny image

Although, from the description I can tell you those numbers for the inbound call records in the alt_dial field are the "queue_seconds", the number of seconds the call was in queue before it was sent to an agent, transferred or hung up.

[Docpluto]

Thanks Matt. sorry I didnt realize the picture would be so small. But its right off the Export Lead Report and the column header is alt_dial. Thank you you have answered my question.