Ant suggestions on how to correct this issue on my end?
The dialer has 20+ calls in waiting and before the reps are connected they are being paused and the calls are being dropped .
Dialer is not putting the calls to the agents and pausing th
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Dialer is not putting the calls to the agents and pausing th
by TEnCalls » Fri Nov 27, 2015 1:35 pm
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Re: Dialer is not putting the calls to the agents and pausin
by TEnCalls » Fri Nov 27, 2015 1:39 pm
Reps are being PAUSED mid call and losing connection with the customers completely . What steps can we take in house for correction? Is there a # we can call to have an engineer on Vici end to explore this problem?
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