Issue in DIALABLE leads

[muyousif]

Hello experts, I am having one weird issue. I can see dialable leads are remaining more than 19000 in real time reports section of the campaing, but system stops dialing leads. These are the values I see in real time report section of the campaing...

Dialable leads: 19929
Leads in hopper: 0
HOPPER ( min/auto ): 6006 / 4

In campaign settings I have

Minimum hopper level: 2000
Automatic hopper level: N
Automatic Hopper Multiplier: 1
Auto Trim Hopper: N

I tried even clearing the list and then uploading leads again but everytime system stops at these dialable leads value. Dial status is New. Kindly help.

VERSION: 2.12-493a
BUILD: 150703-2105
© 2015 ViciDial Group

[covarrubiasgg]

Maybe it is too obvious but check the Local Call Time value on your campaign

[williamconley]

1) Installation method? After all, if this was a bad installation ... and you left that information out ... we'll never be able to fix the problem.

2) Run the hopper script manually with --debugX. You may be surprised to find out that the hopper is being loaded and then unloaded for some interesting reason.

3) Broken table? mysqlcheck ...?

[muyousif]

Thanks all of you specially William, I asked client to check and repair the database and it fixed the issue.

[williamconley]

Merry Christmas