Hi,
We have answering machine detection on a campaign so obviously not all calls get routed to an agent, however we want to be able to audit the calls that get routed to AMD as well. Is there anyway to tell vicidial to record No Agent calls?
Record calls with no agent
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Record calls with no agent
by ajax1515 » Fri Dec 11, 2015 3:40 pm
ViciBox v.7.0.2-160325
VICIDIAL-VERSION: 2.12-550a BUILD: 160414-1013
Asterisk 11.22.0-vici
1 Database Server
MariaDB 10.1.6
2 Web Servers
Multiple Dial Servers
VICIDIAL-VERSION: 2.12-550a BUILD: 160414-1013
Asterisk 11.22.0-vici
1 Database Server
MariaDB 10.1.6
2 Web Servers
Multiple Dial Servers
- ajax1515
- Posts: 70
- Joined: Wed Sep 23, 2015 11:23 am
Re: Record calls with no agent
by mflorell » Fri Dec 11, 2015 4:06 pm
There's an option to do that for outbound Survey calls only, but not standard auto-dialing calls. I'm sure that could be added with some development though.
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- Location: Florida
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