Park Call and Mute

[aleyva]

Hi,
In my operation, often we use Park Call, the customer listens to speech (MOH) while the agent done something in others applications.
In the Recording of the Call, during the Park Call, It's contains the audio of agent, It's possible set the agent in MUTE when he set a "Park Call"??

Thanks,

AL

---
Vicibox 5.0.3 from .iso | Vicidial VERSION: 2.8-409a BUILD: 130809-1410 | Asterisk 1.8.28.2-vici | Multi Server | No Digium/Sangoma Hardware | No Extra Software After Installation | HP Server 360 G8

[mflorell]

That is not currently a feature of Vicidial, although I'm sure it could be added. I would suggest adding a feature request to the Issue Tracker and then consider sponsoring development.

[ramizuabhalim]

Hi Matt,

This feature still don't have right?

VERSION: 2.14-772a
BUILD: 201004-1045
SVN Version: 3302
DB Schema Version: 1608

[ambiorixg12]

I think you can use the vici's push notification event "park_started", to fire the AMI action MuteAudio in order to mute the agent channel

[ramizuabhalim]

Hi Ambiorixg,

May I know which part i need to put "push notification" event?ingroup or user?

[roger.milligan]

Hi Matt.

I just found the <RECORDING MUTED!> button and followed the logic via ACTION=MuteRecording and manager_send.php which inserts rows with action=MuteAudio into vicidial_manager. At first I thought that nothing was happening, but then heard that the muted section is not in the final call recording. Great stuff! It actually pauses the recording for the muted period - so no silent gaps. Thank you. Help popup mentions only having been tested with Asterisk 13 and this is 16 - I don't know if there are big differences in how it works. Is there anything we need to be careful of?

I also see that AST_CRON_audio_1_move_VDonly.pl takes a look at the vicidial_agent_function_log entries, but does nothing with them.

Thanks

Roger

ViciBox 11 VERSION: 2.14-897a BUILD: 230927-0857
Asterisk 16.30.0-vici

[ambiorixg12]

It's just a theoretical approach on how it can be done. I haven't tested it in practice, but it seems to be the way to go for me

Hi Ambiorixg,

May I know which part i need to put "push notification" event?ingroup or user?