Hold Time (Park)

[Siops]

Good Day Sirs,

I would like to ask if it is possible to get the Hold Time of the agent every time the agent use the hold (park)? Because in Agents Activity I can only see Pause,Wait,Talk,Dispo,Dead,Customer Status. Thank you in advance.

[mflorell]

That is stored in a log table in the database, so you just need to MySQL query it to get that information. There is currently no report for this information.

[Siops]

Thank you for your quick response, Sir. May I ask where in database? Thanks again.

[mflorell]

in the "park_log" table.