Calls drop after campaign.

[dhoffman]

Help!

Having an issue, the customer can call into the campaign and gets our auto attendant, but when you select a ingroup the call drops.

VERSION: 2.12-509a
BUILD: 150915-2113

Here are the logs.

[Jan 17 16:22:47] == Using SIP RTP CoS mark 5
[Jan 17 16:22:47] -- Executing [9495171650@trunkinbound:1] AGI("SIP/attgw-00000017", "agi-DID_route.agi") in new stack
[Jan 17 16:22:47] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Jan 17 16:22:47] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20160117162247_9495171650_9493025624)
[Jan 17 16:22:47] -- <SIP/attgw-00000017>AGI Script agi-DID_route.agi completed, returning 0
[Jan 17 16:22:47] -- Executing [s@MainCampaign:1] Answer("SIP/attgw-00000017", "") in new stack
[Jan 17 16:22:48] -- Executing [s@MainCampaign:2] AGI("SIP/attgw-00000017", "agi-VDAD_inbound_calltime_check.agi,CALLMENU-----YES-----MainCampaign-------------------------NO") in new stack
[Jan 17 16:22:48] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_inbound_calltime_check.agi
[Jan 17 16:22:48] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:48] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:48] -- <SIP/attgw-00000017>AGI Script agi-VDAD_inbound_calltime_check.agi completed, returning 0
[Jan 17 16:22:48] -- Executing [s@MainCampaign:3] Set("SIP/attgw-00000017", "INVCOUNT=0") in new stack
[Jan 17 16:22:48] -- Executing [s@MainCampaign:4] BackGround("SIP/attgw-00000017", "mg15") in new stack
[Jan 17 16:22:48] -- <SIP/attgw-00000017> Playing 'mg15.gsm' (language 'en')
[Jan 17 16:22:53] DTMF[16954]: channel.c:4194 __ast_read: DTMF begin '1' received on SIP/attgw-00000017
[Jan 17 16:22:53] DTMF[16954]: channel.c:4198 __ast_read: DTMF begin ignored '1' on SIP/attgw-00000017
[Jan 17 16:22:53] DTMF[16954]: channel.c:4109 __ast_read: DTMF end '1' received on SIP/attgw-00000017, duration 95 ms
[Jan 17 16:22:53] DTMF[16954]: channel.c:4178 __ast_read: DTMF end passthrough '1' on SIP/attgw-00000017
[Jan 17 16:22:53] -- Executing [1@MainCampaign:1] AGI("SIP/attgw-00000017", "cm.agi,CALLMENU-----1-----NONE") in new stack
[Jan 17 16:22:53] -- Launched AGI Script /usr/share/asterisk/agi-bin/cm.agi
[Jan 17 16:22:53] -- <SIP/attgw-00000017>AGI Script cm.agi completed, returning 0
[Jan 17 16:22:53] -- Executing [1@MainCampaign:2] AGI("SIP/attgw-00000017", "agi-VDAD_ALL_inbound.agi,CID-----LB-----CommercialTeam-----MainCampaign--------------------998-----1-----MAIN------------------------------") in new stack
[Jan 17 16:22:53] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- <SIP/attgw-00000017>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Jan 17 16:22:54] -- Executing [18664913572@default:1] AGI("SIP/attgw-00000017", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 17 16:22:54] -- <SIP/attgw-00000017>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 17 16:22:54] -- Executing [18664913572@default:2] Dial("SIP/attgw-00000017", "SIP/attgw/18664913572,,To") in new stack
[Jan 17 16:22:54] == Using SIP RTP CoS mark 5
[Jan 17 16:22:54] -- Called SIP/attgw/18664913572
[Jan 17 16:22:55] WARNING[9476]: chan_sip.c:21134 handle_response_invite: Received response: "Forbidden" from '"9493025624" <sip:9493025624@12.209.212.50>;tag=as147ead72'
[Jan 17 16:22:55] == Everyone is busy/congested at this time (1:0/0/1)
[Jan 17 16:22:55] -- Executing [18664913572@default:3] Hangup("SIP/attgw-00000017", "") in new stack
[Jan 17 16:22:55] == Spawn extension (default, 18664913572, 3) exited non-zero on 'SIP/attgw-00000017'
[Jan 17 16:22:55] -- Executing [h@default:1] AGI("SIP/attgw-00000017", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----21-----CHANUNAVAIL----------") in new stack
[Jan 17 16:22:55] -- <SIP/attgw-00000017>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

[williamconley]

It would appear your ingroup is populated with external telephone number(s). And the call to that external number fails. Which terminates the call if the external agent is not an "on-hook agent".

[dhoffman]

Thanks for the quick response, it ended up being the CID was set to Customer for the ingroups and not Campaign. Our SIP provider does not like use doing this.