All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by DefLeppard » Wed Jan 27, 2016 1:44 pm
The Vicidial help menu describes "Drop Call Seconds" as:
"The number of seconds from the time the customer line is picked up until the call is considered a DROP, only applies to outbound calls."
I have AMD enabled. Assuming AMD takes 2 seconds and Drop Call Seconds is set to 5, will the call be dropped 5 seconds after AMD or inclusive of AMD (3 seconds)?
-
DefLeppard
-
- Posts: 85
- Joined: Thu May 20, 2010 8:28 pm
by mflorell » Wed Jan 27, 2016 2:48 pm
AMD happens before the drop call seconds counter starts, so it shouldn't be included.
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to Support
Who is online
Users browsing this forum: Google [Bot] and 102 guests