Hi,
I want to Leads Imported to vicidial synced to my web application's database. Thing I want to do is that when an agent makes a call to a lead and takes information about the customer. On Save it is also save to my web application database. And further process will be done in the application. I want to do similar what is done when vicidial is synced with vtiger crm but I dont want to use vtiger because I need quite some customizations and It is really difficult for me to customize crm. hence I have decided to develop my own application. So only thing I want is that all imported leads to be synced with my web application and when call is made to that lead, all extra information taken during call should also be saved in my db.
Please guide what should I look and where should I see to make changes.
Thanks