Passing inbound caller ID to external 3rd party

[papajohn56]

Hi -

I have a client requesting the passing of caller ID from the inbound caller, to an external party when we add the external party to a 3-way call. Is this possible currently?

VERSION: 2.10-443a
BUILD: 140617-2017

[mflorell]

Yes it is, if your carrier allows for it. Use this campaign setting if they do:

3-Way Call Outbound CallerID -This defines what is sent out as the outbound callerID number from 3-way calls placed by the agent, CAMPAIGN uses the custom campaign callerID, CUSTOMER uses the number of the customer that is active on the agents screen and AGENT_PHONE uses the callerID for the phone that the agent is logged into. AGENT_CHOOSE allows the agent to choose which callerID to use for 3-way calls from a list of choices. CUSTOM_CID will use the Custom CID that is defined in the security_phrase field of the list table for the lead.