Incoming call on agent screen and softphone simultaneously

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Incoming call on agent screen and softphone simultaneously

Postby boiken » Sat Feb 13, 2016 4:02 am

Hello everybody

I have configured an outbound number,it works normally,i recieve calls on inbound campaign .

Now what i want to do is this:

I want to use the inbound campaign only for backoffice purpose,so the agents that will be logged in will stay all the time paused.
I want to do this,when a call comes in i want that the agents softphone rings too.
So the agent can answer it directly from the softphone or they can become active on the agent screen and recieve the call there.

The idea of this is that the agent dont have to stay all the time active,but get notified that the call has come on the softphone.

Thanks
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Re: Incoming call on agent screen and softphone simultaneous

Postby leandro » Sat Feb 13, 2016 1:35 pm

Same question here
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Re: Incoming call on agent screen and softphone simultaneous

Postby mflorell » Sat Feb 13, 2016 3:37 pm

Have you looked into using on-hook agent phones?
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Re: Incoming call on agent screen and softphone simultaneous

Postby boiken » Sat Feb 13, 2016 4:31 pm

Thanks for the answer Matt.
I have solved this problem.i didnt knew that the agent must stay Active to recieve the incoming call ring on the softphone.
And i have to choose on the ingroup Next Agent Call to ring all option.
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