is that possible

[cthax]

Hi i'm new here . i tried to explain my question in the picture.is that possible?

[mflorell]

My guess would be that is something loaded in an IFRAME in the script tab, and it has a "z-index" that is set independently of Vicidial, which could cause something like that to happen. You should get a screenshot of what it looks like when you click on the SCRIPT tab.

[williamconley]

[quote="cthax"]Hi i'm new here . i tried to explain my question in the picture.is that possible?
Very possible. Much less expensive if you done on the Script tab instead of the Vicidial tab. And upgrade compatible, too!

You can create a script (with an iframe) that contains any/all of the client information. Plus, it's html so you can put anything else you want in there while you're at it.

Then you set the campaign's "get call launch" option to "script" and this will be automatically visible when the agent gets a call.